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Our Warranty

Glasses laying on an explanation of a warranty

ONE-YEAR TEMPLE-TO-TEMPLE WARRANTY

When you purchase frames and lenses from Vision Source – Fisher Eye Associates, you can be sure that you’re receiving a quality product. That’s why we back all of our eyewear with a one year temple-to-temple warranty at no extra cost. Now that’s eyeglass quality you can depend on!

FRAMES
All frames are carefully inspected by a Vision Source associate prior to dispensing. If your frames break under normal wearing conditions due to manufacturer defect or faulty materials, we’ll repair or replace with only a shipping charge of $15 dollars. Replacement is limited to one time only within 12-months of original purchase date. If your frame or parts are no longer available due to manufacturer discontinuation, we will replace your frame with one of equal value. Any frame of greater value will be charged at the difference in cost between the two. This warranty does not cover loss, theft, or damage due to neglect or abuse. We also offer complimentary adjustments and cleanings on all frames for the lifetime of your eyewear.

LENSES
Our lens treatments are the hardest, most durable surface protection available. However, any lens (including glass) can scratch or break. Please follow recommended procedures for care and cleaning. Replacement of lenses is limited to one time only within 12-months of original purchase date, and replacement lenses must be in the original prescription. There is a shipping charge associated with this replacement of $10 dollars.  This warranty does not cover loss, theft, hairline scratches which have no effect on vision, or damage due to neglect or abuse.

EYEGLASS PRESCRIPTIONS
All prescription lenses, including bifocals and progressive lenses, will require a period of time for you to adapt and adjust to your new vision. It is common for objects to appear bowed or warped with a new prescription, and these effects will subside with wear. However, if you are unable to adapt to your new prescription, we will replace your lenses (of equal or lesser value) at no charge. Replacement is limited to one time only within three months of original purchase.